Located in beautiful Carmel Valley, Saddle Mountain Ranch provides a gorgeous environment to work in. We are looking for a Office Admin Assistant that is passionate about customer service and hospitality and has a strong verbal and written communication skill set.

Job Duties

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of their sites.
• Process all incoming reservations received via phone, email, Hipcamp, and Airbnb.
• Work effectively to resolve customer concerns and or complaints.
• Anticipate guest needs and go out of your way to maximize the guest experience.
• Work collectively with other team members to foster a hospitable, approachable and customer-focused and can-do attitude for our guest
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
• Other duties may include but are not limited to fulfill a variety of functions throughout our mountainous terrain, from general assistance in the park office, to basic maintenance and housekeeping tasks to hosting social activities.

REQUIREMENTS:
One year of previous customer service experience required, prior front desk experience preferred.

• Must be flexible to working days, mornings, evenings, weekends and holidays
• High school diploma or equivalent preferred
• Excellent communication skills, both written and verbal
• Displays good customer relations skills and takes initiative to greet guests in a friendly manner
• Must be able to lift 50lbs

Please email your resume, we will get back to you as soon as possible!

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• hospitality: 1 year (Required)

Language:

• English (Required)
• a second language (Required)
• Spanish (Required)

Work Location: In person